CBI Market Intelligence on Outsourcing

Our extensive portfolio on exporting Outsourcing products and services to Europe supports suppliers from developing countries who would like to enter the European market. It provides them with up-to-date information, concrete tips and good examples.

In 2022 we delivered 4 batches of market intelligence products. We discussed trends and statistics for the outsourcing sector in general and updated 3 documents on entering the European market, doing business and how to make the most out of the digitisation of the sector.

Then we deep-dived into 2 new subsectors; Hybrid Workspace Technology and Healthtech. We also updated our popular studies about the Internet of Things and Contact Centre Services.

We also created a presentation to share our most significant findings with our target group.

Activities

• Analysis of indicators and sources
• Interviews with sector experts
• Webinar attendance
• Desk research using information from sector associations, sector reports and magazines, social media, etc.

Results

• Market Insights Module
• Trends Module
• 2 new product factsheets
• 2 product factsheets updates
• 2 news items
• Webinar
• Digitisation module update
• Finding buyers document update
• Buyer requirements document updates