CBI Market Intelligence on Outsourcing

Our extensive portfolio on business process outsourcing (BPO) and IT Outsourcing (ITO) services providing support suppliers from developing countries who would like to enter the European market. The CBI studies provides them with up-to-date information and concrete tips.

Products

Year

2021

Country

Worldwide

Type of activity

  • Market Intelligence

Year

2021

Country

Worldwide

Type of activity

  • Market Intelligence
In 2021, we delivered 6 sector modules. Our trends module discusses, among other things, the demand for ITO and BPO. In addition, our sector-wide intelligence included services studies on Big Data, blockchain, cyber security, etc. We also created 6 factsheets. To accompany our studies, we wrote 4 news items on some of the hottest topics in the sector. We also created a presentation to share some of our findings with our target group.

Activities

  • Qualitative research, e.g. personal interviews with sector experts, buyers, EU associations and other stakeholders.
  • Desk research using information from sector associations, trade reports and magazines on outsourcing/IT/business processes, webinars and round table discussions.
  • Monitoring social media, e-newsletters, blogs by experts and more.
  • Analysis of additional indicators and statistical sources.

Results

Sector-wide EU market intelligence on:
  • finding buyers.
  • buyer requirements.
  • doing business.
  • organising exports.
  • trends.
  • market statistics and outlook.
Factsheets on:
  • Software Developing Services (update).
  • Virtual and Augmented Reality (update).
  • Cyber Security (new).
  • Retail Tech (new).
  • Finance and Accounting Services (new).
  • Software Testing Services (new).
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