CBI Market Intelligence on Outsourcing 2025

CBI’s EU market studies are targeted to (prospective) exporters from emerging markets and provide insights into the European market for a range of sectors. Among the main constraints for SMEs from developing countries seeking to export to Europe is a lack of good-quality market information. CBI aims to remove this constraint with its Market Intelligence by providing exporters with up-to-date information and concrete tips.

Globally Cool has been CBI's long-standing partner for market intelligence for years in a row. We have conducted market research on behalf of CBI into the EU market for business process outsourcing (BPO) and IT Outsourcing (ITO) services.

Activities

• Qualitative research, e.g. personal interviews and sharing sessions with sector experts, EU associations and other stakeholders.
• Desk research using information from sector associations, trade reports and magazines on outsourcing/IT/business processes, and webinars.
• Monitoring social media, e-newsletters, blogs by experts and more.
• Analysis of additional indicators and statistical sources.
• Attending events.