CBI Market Intelligence on Outsourcing 2023

CBI’s EU market studies are targeted to (prospective) exporters from emerging markets and provide insights into the European market for a range of sectors. Among the main constraints for SMEs from developing countries seeking to export to Europe is a lack of good quality market information. CBI aims to remove this constraint with its Market Intelligence.

Globally Cool has been CBI's long standing partner for market intelligence for years in a row. This particular market study covers the 2023 edition of the European IT and Business Process Outsourcing sector (ITO, BPO).

We have conducted market research on behalf of CBI into the EU market for business process outsourcing (BPO) and IT Outsourcing (ITO) services. The CBI studies aim to support suppliers from developing countries who would like to enter the European market. It provides them with up-to-date information and concrete tips.

Activities

• Conducting qualitative research, e.g. personal interviews and sharing sessions with sector experts, EU associations and other stakeholders.
• Conducting desk research using information from sector associations, trade reports and magazines on outsourcing/IT/business processes, webinars and an online trade fair.
• Monitoring social media, e-newsletters, blogs by experts and more.
• Analysing additional indicators and statistical sources.
• Attending specific industry events (online and offline).

Results

You can find the following documents on CBI's website for the 2023 outsourcing sector:

• Market Statistics and Outlook
• Trends and opportunities
• 2 product factsheets, on Artificial Intelligence (AI) and Machine Learning (ML) as well as Big Data.
• News item
• Webinar: 'Unlocking European opportunities: exploring the AI and ML landscape'
• Tips to find buyers
• Buyer requirements and compliance to EU legislation
• Tips to go green
• Tips to become socially responsible
• Tips to go digital