CBI Market Intelligence on Outsourcing sector modules – 2019

We have conducted market research on behalf of CBI into the EU market for IT and business process outsourcing services. The CBI studies aim to support suppliers from developing countries who would like to enter the European market. It provides them with up-to-date information and concrete tips.

Products

IT & business processes

Year

2019 – 2020

Country

Developing countries, EU (general)

Type of activity

  • Market research & intelligence

Year

2019 – 2020

Country

Developing countries, EU (general)

Type of activity

  • Market research & intelligence

In 2019, we delivered the following analyses and insights on the ITO and BPO sector in the EU:

  • market statistics and outlook.
  • trends.
  • buyer requirements.
  • finding buyers.
  • doing business.
  • organising exports.

Activities

  • Qualitative research, e.g. personal interviews with sector experts, EU associations and other stakeholders.
  • Desk research using information from sector associations, trade reports and magazines on outsourcing /IT/business processes, webinars, social media, etc.
  • Monitoring social media, e-newsletters, blogs by experts and the like.
  • Analysis of additional indicators and statistical sources.

Results

  • Sector-wide EU market intelligence on:
    • Market statistics and outlook – analysis of the opportunities on the European outsourcing market.
    • Trends – key trends on the European outsourcing market.
    • Buyer requirements – a comprehensive list of legal and non-legal requirements.
    • Finding buyers – tips on how and where to find European buyers.
    • Doing business – tips on how to build a successful business relationship with European buyers.
    • Organising exports – tips on how to get outsourcing services on the European market.

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