CBI Market Intelligence on Outsourcing

CBI Market Intelligence on Outsourcing

We have conducted market research on behalf of CBI into the EU market for business process outsourcing services.

Products

Year

2020 – 2021

Country

Worldwide

Type of activity

Market research & intelligence

Year

2020 – 2021

Country

Worldwide

Type of activity

Market research & intelligence

The CBI studies aim to support suppliers from developing countries who would like to enter the European market. It provides them with up-to-date information and concrete tips.

Activities

Qualitative research, e.g. personal interviews with sector experts, EU associations and other stakeholders.
Desk research using information from sector associations, trade reports and magazines on outsourcing/IT/business processes, webinars and an online trade fair.
Monitoring social media, e-newsletters, blogs by experts and more.
Analysis of additional indicators and statistical sources.

Results

We delivered 4 sector modules, 4 factsheets, 4 news items and 2 presentations.
- Sector-wide EU market intelligence on:
  - finding buyers.
  - buyer requirements.
  - doing business.
  - organising exports.
  - trends.
  - market statistics and outlook.
- Factsheets on:
  - big data (new).
  - (Industrial) Internet of Things (update).
  - Contact Centre Services (update).
  - Software Developing Services (update).