CBI Market Intelligence on Outsourcing

We have conducted market research on behalf of CBI into the EU market for business process outsourcing services.

Products

Year

2020 – 2021

Country

Worldwide

Type of activity

  • Market research & intelligence

Year

2020 – 2021

Country

Worldwide

Type of activity

  • Market research & intelligence

The CBI studies aim to support suppliers from developing countries who would like to enter the European market. It provides them with up-to-date information and concrete tips.

Activities

  • Qualitative research, e.g. personal interviews with sector experts, EU associations and other stakeholders.
  • Desk research using information from sector associations, trade reports and magazines on outsourcing/IT/business processes, webinars and an online trade fair.
  • Monitoring social media, e-newsletters, blogs by experts and more.
  • Analysis of additional indicators and statistical sources.

Results

  • We delivered 4 sector modules, 4 factsheets, 4 news items and 2 presentations.
    • Sector-wide EU market intelligence on:
      • finding buyers.
      • buyer requirements.
      • doing business.
      • organising exports.
      • trends.
      • market statistics and outlook.
    • Factsheets on:
      • big data (new).
      • (Industrial) Internet of Things (update).
      • Contact Centre Services (update).
      • Software Developing Services (update).

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