Boosting Export Quality Management: highlights from our EQM workshop

Boosting Export Quality Management: highlights from our EQM workshop

Globally Cool’s experts Alfons, Warner, and Roula recently conducted an exciting workshop on Export Quality Management (EQM) with project managers of the German Metrology Institute (PTB). Held in the vibrant city of Brunswick, Germany, this event was hosted to align the project managers with this training instrument that can be used to engage business support organisations (BSOs) and SMEs with the actors in the quality infrastructure, the natural domain of PTB.

Interactive learning in action

The training concept that we developed together with PTB and ITC some 10 years ago is built around understanding and navigating valuable tools that provide details regarding technical requirements, standards, conformity assessment and management systems. But also includes mapping the quality infrastructure and identifying gaps in service delivery by BSOs and developing concrete action plans. We do so through action learning and many group assignments.

The training was eye-opening to many of the participants. The hands-on approach and exchanges throughout the working group assignments created lots of energy and enriched their understanding of quality and sustainability standards and how BSOs can play an instrumental role in their projects.

Warner at PTB workshop

Valuable insights and future strategies

As the workshop wrapped up, we focused on lessons learned and future strategies. Key takeaways included tailoring the EQM tool to industries like agri-food, textiles, pharmaceuticals, electrical goods, and more. Focus on developing compliance roadmaps for SMEs in these sectors. Training local trainers and coaches emerged as vital, ensuring effective and efficient follow-up to the development and implementation of the compliance roadmaps.

Strategic meeting and next steps

On the final day, we held a strategic meeting with PTB management to discuss the next steps and optimisation of the EQM tool. We brainstormed ways to implement the recommendations. We agreed we will develop a detailed concept note and prepare for the next project mission by the end of 2024, ensuring integration of the EQM activities early in the project formulation phase. This proactive approach aims to enhance EQM’s practical application, ensure sustainability, and drive inclusive growth across different sectors.

PTB workshop Roula

The EQM Internal Workshop was a dynamic and productive event, packed with learning, collaboration, and forward-thinking strategies. By focusing on practical applications and industry-specific approaches, Globally Cool and PTB are setting the stage for even more effective and sustainable quality management practices in international trade.


Stay tuned to Globally Cool’s updates for more information about our initiatives and upcoming projects!


Captivate your learners: top e-learning development tips for 2024

Captivate your learners: top e-learning development tips for 2024

In today’s fast-paced business environment, effective training is crucial. But gone are the days of dry lectures and monotonous e-learning modules. To truly engage your learners and maximise knowledge retention, it’s time to up your e-learning game. Here are some key strategies to consider:

1. Microlearning is mighty

Attention spans are shrinking, so break down your content into digestible chunks (think 5-10 minutes). This allows for easier information absorption and keeps learners coming back for more. Plus, microlearning is perfect for on-the-go learning – a convenient way to fit knowledge acquisition into busy schedules, snack-sized knowledge on their lunch break, anyone?

2. Gamification: boost engagement

Learning shouldn’t feel like a chore. Incorporate game mechanics like points, badges, and leaderboards to make the process more engaging. Imagine a scenario where learners compete in knowledge quizzes or collaborate on gamified simulations. This fosters a sense of friendly competition and transforms learning into a stimulating challenge.

3. AR/VR: enhance the learning experience

Augmented Reality (AR) and Virtual Reality (VR) are no longer futuristic concepts. These technologies can take your e-learning to the next level! Imagine bringing complex concepts to life through AR overlays or transporting learners to virtual environments for practical simulations. Talk about a truly immersive learning experience!

4. Embrace social learning

Learning shouldn’t be a solitary activity. Encourage interaction and knowledge sharing by incorporating discussion forums, group projects, or even live chat sessions. This fosters a sense of community and allows learners to benefit from each other’s experiences, creating a collaborative learning environment.

5. Mobile-first design is essential

In today’s mobile-centric world, ensuring your e-learning course is optimised for mobile devices is crucial. Responsive design and bite-sized content are key here. Learners should be able to access their training materials on-the-go, from anywhere, at any time.

Mobile e-learning

6. Personalisation is key

A one-size-fits-all approach doesn’t work for learning. Cater to individual needs and preferences by incorporating personalised learning paths. This could involve adaptive quizzes that adjust difficulty based on performance or offering different learning materials based on a learner’s role or goals.

7. Accessibility for all

Everyone deserves the opportunity to learn. Make sure your e-learning course is accessible to learners with disabilities by incorporating features like closed captions, transcripts, and alternative text descriptions for images.

8. Data-driven decisions

Don’t just develop the course and walk away! Use data analytics to track learner progress, identify areas for improvement, and tailor your content accordingly. Data is a valuable tool, revealing insights into what’s working and what’s not in your e-learning course.

9. Keep it relevant and practical

For maximum impact, ensure your course content directly addresses your learners’ needs and reflects real-world situations. Use case studies, real-world examples, and relatable scenarios to keep them engaged and motivated.

10. Feedback is a gift

Don’t be shy about soliciting feedback from your learners! Conduct surveys, polls, or even hold Q&A sessions to gather valuable insights and continuously improve your e-learning course. Remember, the best courses are constantly evolving!

By implementing these strategies, you can create e-learning courses that are not only informative, but also interactive, engaging, and effective. Let’s move beyond the mundane and embrace the future of e-learning – a future that’s dynamic, immersive, and personalised.


Ready to take your e-learning to the next level?

Our team of experts can help you develop engaging courses that leave learners saying “Wow, that was valuable!”

We’ll work with you to develop a personalised e-learning solution that meets your specific needs and goals.


Indonesian SMEs becoming sustainable champions: A pilot training success story!

Indonesian SMEs becoming sustainable champions: A pilot training success story!

Following up the sustainability standards and reporting train-the-trainer event earlier this year, we just wrapped up a fantastic pilot training program in Bali and Bandung, Indonesia! We helped small and medium businesses (SMEs) there showcase their commitment to sustainability in a fun and informative way.

Forget boring lectures! We teamed up with the Indonesian Ministry of Trade‘s NEXT program (think export bootcamp for agriculture!), BEDO (business development experts), and UNPAR University to create a program that was both educational and action-packed, as part of a Cowater project, funded by the Canadian government.

Pilot trainings: building a local sustainability squad

Pilot training Sustainability reporting Bali April 2024

Here’s the kicker: we trained the amazing folks from BEDO and UNPAR to become sustainability rockstars themselves! We provided remote and on-site coaching, covering everything from crafting presentations that wow to handling tough questions. The goal? Equipping them to deliver workshops perfectly tailored to Indonesian SMEs.

Pilot training Sustainability reporting Bandung April 2024 Tea FarmFrom textbooks to action: making sustainability practical

This wasn’t just about learning theory. We mixed things up with hands-on sessions, visits to real-life sustainable businesses (think role models in action!), and group activities. With the 2-day training format, just the right amount of learning balanced with real-world company visits. By the end, every participant walked away with a personalised plan to tackle their company’s sustainability goals.

Collaboration with the NEXT Program

BEDO and UNPAR teamed up with the Indonesian Ministry of Trade through the New Export Breakthrough (NEXT) program. NEXT is all about helping companies in the agriculture sector get ready for exports through a mix of online and face-to-face activities over a year. This pilot training was a crucial part of that program, showing how the Ministry is ready to give their for full support for Indonesian SMEs adopting sustainable practices.


Meet the inspiring participants!Pilot training Sustainability reporting Bali April 2024, 2

The real stars of our training programs were the SMEs! In Bali, we welcomed 14 enthusiastic companies, primarily from the coffee, tea, and chocolate sectors. Over half of these businesses were led by incredible women entrepreneurs, showcasing the strength and leadership of women in the industry.

Bandung saw an even larger turnout, with 18 vibrant SMEs participating. Again, the coffee, tea, and chocolate scene dominated the roster. Among these businesses, 8 were spearheaded by inspiring women, further highlighting the significant role women play in driving sustainable practices in their communities.

These entrepreneurs brought immense energy and passion to the training, eager to learn and implement sustainability practices in their operations. Their dedication and commitment to making a positive impact on their industries and the environment were truly motivating. We’re proud to have had the opportunity to work with such a dynamic and forward-thinking group of participants!

The results? A big win!

The program was a huge success! Participants were energized and ready to implement sustainable practices. The Ministry of Trade sending representatives to both events showed their commitment to making sustainability a core value for Indonesian exports.

We’re pumped about this pilot program’s success and can’t wait to see these Indonesian SMEs become sustainability leaders!

Ready to jumpstart your SME’s sustainability journey? Our team of experts is here to help!  Contact us today to discuss how we can tailor a sustainability program to your specific needs and goals. Let’s work together to empower your business and showcase your commitment to a greener future! 💚🌎

The GCC in global trade: digital revolution and a leap into the future of trade

The GCC in global trade: digital revolution and a leap into the future of trade

The Gulf Cooperation Council (GCC) is embracing the digital era with open arms, marking a significant leap towards shaping the future of trade and finance. This transition into digitalisation goes beyond mere technological adoption; it signifies a transformational shift in the economic and trade frameworks that have traditionally defined the region. As the GCC nations steer towards becoming digital hubs, they are setting new benchmarks for innovation, efficiency, and connectivity in the global market.

TradeTech and digital innovation

At the forefront of this digital revolution is the UAE’s pioneering initiative, TradeTech Global. Launched in collaboration with the World Economic Forum (WEF), this initiative aims to digitise international supply chains, enhance customs procedures, and improve access to global trading systems, particularly for developing countries. More inclusive. More
equitable. Promising startups will be enabled in an incubator space with capital resources to grow their ideas in a very friendly ecosystem. The main players and movers and shakers in the sector will be brought together and best practices will be shared to highlight the way forward. Blockchain technology and artificial intelligence (AI) will play key roles in transforming traditional practices.

An interesting example of the advancement of blockchain technology applications and AI in the region is UAE Trade Connect (recently rebranded as Haifin). It is a blockchain-based
digital trade platform, designed to combat fraud in trade finance and increase the transparency of trade transactions. An initiative that is expected to role out in other international markets in the next few years. It positions the UAE as a leader in trade technology and underscores the region’s commitment to fostering global trade growth through innovation.

“It’s the digital economy, stupid!”

In the drive towards diversification, the digital economy is set to play a pivotal role in the GCC’s future. The region’s ambition to become a digital hub is underpinned by substantial
investments in fintech, cloud computing, and AI. These technologies are revolutionising the economy and reshaping trade finance. Traditional models are being replaced with more
agile, transparent, and customised digital solutions. By integrating digital solutions, the GCC is enhancing its appeal to international investors and businesses, further solidifying its
position as a global economic powerhouse.

It represents a fundamental shift in how trade is conducted, how finance is managed, and how the GCC positions itself on the global stage. With initiatives like TradeTech Global and the embrace of blockchain and AI, the GCC is not just keeping pace with global trends it tries to set them. This leap into the digital future will definitely offer new opportunities for global partners and places the GCC at the heart of the digital revolution in trade and finance. Given the region’s ambition and investment capabilities, we are pretty sure we are only seeing the beginning. We can certainly expect more developments and innovation in the years ahead.

In our next blog, we will explore the GCC’s commitment to sustainable growth, delving into renewable energy initiatives and the region’s role in global environmental leadership. Stay
tuned to discover how sustainability is becoming a cornerstone of the GCC’s economic vision.

Introducing new team member: Kila Hapsari

Introducing new team member: Kila Hapsari

Hello! I am happy to announce that I will be joining Globally Cool’s market research and consultancy team as a new intern! I am Pris(kila) and I have just recently graduated from my double bachelor’s in Management at Bandung Institute of Technology and International Business at the University of Groningen, and am looking forward to jumping on the next journey in my career.

Market Intelligence intern Priskila Hapsari

Growing up, I was quite the traveller, hopping from one country to another, following my dad wherever he would go, where we ended up living in more than 5 countries all over the world (which makes it rather difficult to know which place to call home). And, in my early adult life now, I still am an adventurer at heart. My little adventures during my recent academic years have then led me here, in the Netherlands, where I have been living for more than 3 years and still loving every second of it.

What Will I Be Doing?

In pursuit of experience and deeper knowledge after my studies, I will be working alongside Globally Cool to expand my skills and condense my speciality towards market research — I’m delighted to be able to indulge in new cool projects and create a clear focus on my next achievements here. I have yet to learn many things, but through this internship, I will soon understand the world of market data analysis, its processes and how to conduct them according to the standards with the help of my new colleagues and supervisors.

My Life Behind The ScenesMarket Intelligence intern Priskila Hapsari

It has been difficult to deduct my life interest into one thing specifically; I have so many interests I’d like to pursue and so much more I have yet to discover. I have submerged myself in my works of copywriting, journalism and reporting before. Then, towards projects revolving around exports, imports and supply chain management. And, even explored other fields of the arts, fashion, news casting, architecture, etc. I could direct my attention towards anything that would fascinate me, really. Due to my many pastime activities, I’ve met so many interesting people in my lifetime who helped open me to new ideas, bettering myself as a person, and a finer understanding of differences. But, now it is time for me to get to what really matters for myself career-wise, where it would give me the chance to learn, experience, implement, and repeat. It gives me the push to take the necessary step forward, moving to the next stage of my life, which is how I find myself where I currently am, with Globally Cool.

Transforming shea: empowering women and boosting Nigeria’s non-oil exports

Transforming shea: empowering women and boosting Nigeria’s non-oil exports

In Nigeria, shea butter is more than just a commodity; it’s a beacon of potential for economic growth and social change. Known as the world’s leading producer of shea nuts, Nigeria stands at the forefront of a transformative project aimed at enhancing shea butter processing and boosting non-oil exports. This initiative is not only about improving economic outcomes but also about empowering the hardworking women who are the backbone of the industry.

Launch and branding

May 3 marked a significant milestone with the official launch of a new business model and branding, developed in collaboration with Levitate, a local design firm. The new branding elegantly combines abstract shea leaves, the vibrant colours of the Nigerian flag, and symbols of sustainability, encapsulating our vision for a revitalised shea sector that promises both growth and sustainability.

Empowering women in the shea industry

At the heart of the shea sector are the women who collect and process shea nuts into butter. Traditionally, while women handle the production, men dominate the trading and profit margins. Our project, which we execute on behalf of CBI, aims to disrupt this status quo by enhancing women’s roles not just as employees but as proprietors and decision-makers. By shifting focus from raw shea nuts to processed shea butter and cosmetics, we open up new opportunities for these women to earn fair compensation and gain substantial economic empowerment.

Nigerian women

Overcoming challenges

Navigating the complexities of local dynamics has been challenging. However, with concerted efforts and international collaboration, we are making headway. The support from the director of the Nigerian Export Promotions Council (NEPC) – an initiative that is part of boosting Nigeria’s exports, and enhancing the export potential for non-oil products – and positive feedback from our partners at CBI during recent meetings has been invaluable. These engagements have strengthened our resolve and enhanced our strategies for overcoming obstacles.

Digital strategy and future plans

An essential component of our strategy is the development of a website for the Shea Nigeria Business Cluster, crafted in partnership with Levitate. Inspired by the successful structure of LebFresh, this platform will serve as a crucial tool for communication, member engagement, and marketing. Additionally, our collaboration with the NEPC is set to enrich our content with valuable export data and insights, essential for attracting global markets.

With every step, we are closer to transforming the shea sector into a more profitable and equitable industry. The progress made thus far promises a brighter future for the hardworking women in the shea industry and Nigeria’s economy at large. We invite you to join us in supporting this vital initiative, as we continue to break barriers and create value from our rich natural resources.

Together, let’s empower and elevate the shea butter industry in Nigeria to global heights.

Shea butter and nuts