Opportunities outsourcing IT & business processes
At Globally Cool we specialise in business-to-business (B2B) market intelligence. For CBI, we are researching the opportunities on the European outsourcing market for service providers from developing countries. These can be providers of IT services or business processes.
How to access the European outsourcing market
Our research gives service providers key information they need to enter the European outsourcing market. For example, it identifies important:
- market channels
- (legal) requirements
- industry events and associations
We study traditional fields of outsourcing like contact centre services, as well as exciting new developments in fields like the Internet of Things (IoT) and Virtual/Augmented Reality (VR/AR).
Reliable statistics and forecasts
Gathering exact statistics on services can be tricky. Whereas the import and export of products is documented with specific product codes, international trade in services usually isn’t registered.
To provide reliable information, we combine input from various sources:
- surveys among buyers and service providers
- estimates and opinions from industry experts
- statistics on related products
Another challenge is the variation in definitions and predictions, especially when it comes to new technologies. We keep track of the latest developments and compare our information across sources. This allows us to make reliable forecasts for the service providers in developing countries!